Returns and refunds

Your jacket is made to measure for you. This page explains your rights.

Cancelling your order

1. You can cancel your order free of charge, and we will give you a full refund, at any time until we send your order to our tailor.
2. To cancel, tell us clearly by email to operations@belleisletailor.co.uk. Please give your order reference.
3. Once we have sent your order to our tailor, your jacket is made to your own measurements. The law says the right to cancel an online order does not apply to goods made to the customer’s specifications, so after that point the order cannot be cancelled.
4. We will tell you when your order has been sent to our tailor.

If there is a fault

Your legal rights apply however your jacket is made. The jacket must be of satisfactory quality, as described, and match the measurements and options you gave us. If it does not:

1. You can reject it and get a full refund within 30 days of delivery.
2. After that, you can ask us to repair or replace it.
3. If a repair or replacement is not possible or does not work, you can ask for a price reduction or reject it.

How to contact us

Email operations@belleisletailor.co.uk with your order reference and what is wrong. Please send photographs if you can. If we agree you should return a jacket, send it to: 40 Hotham Road North, Hull, HU5 4NL.

Refunds

If you are entitled to a refund, we will pay it without undue delay, and in any event within 14 days. For a faulty jacket, the 14 days start on the day we agree you are entitled to a refund. If you cancel before we send your order to our tailor, they start on the day we receive your cancellation. We will pay it back using the same method you paid with.

Nothing on this page takes away your legal rights.